Return Policy
Return Policy: We allow you to make returns within 30 days for any reason. Just let us know by starting a case. You may start one below.
Return Status: If you want to know the status of a return, please start a case by clicking below to request the status.
Shipping Time and Delivery
Orders ship out within 1-2 days and are delivered within 5-10 days by either UPS or USPS. You should receive a confirmation email right after you ordered if you entered an email address with us. You will receive another confirmation once your card has been charged and another once your order has shipped and we have a tracking number for you.
Please note: We currently only ship within the United States. Rates given are for continental United States only.
Shipping Costs
Shipping Costs: Shipping is a flat rate fee of $8.00 for all orders within the US. We do require a minimum order total of $40 at this time.
Please note: We currently only ship within the continental United States.
How to Pay?
CODs: We’re sorry, we do not accept CODs.
Checks/Money orders: We do accept checks/money orders. You can enter your order online by selecting the payment by check option. After you may send us payment by check or money order to:
JL Ryan
53 Avenue C
Burlington, Vermont 05408
We will be able to ship the order once the payment has been received, and has cleared the bank, estimated 7-14 business days.
Credit cards: We accept Visa, MasterCard, Discover, and American Express. You may use any of these forms of payment once you enter your order and are asked for payment.
Paypal: Yes, we do now accept payment by Paypal from verified accounts with PayPal confirmed shipping addresses. You may select payment by check when asked for payment when checking out and afterwards you may send payment to [email protected], and please also note your order & daytime phone number in the payment. Either select the option when checking out or send payments to: [email protected].
Over the phone: You may call in your order to us. However, it is better to enter your order online first so that way there is less chance of us getting the order information incorrect. You may order online and select the “call for credit card payment” option. After you have submitted the order you may simply call us at 802-735-2149 and provide us the credit card number if you don’t wish to give it online. Or, we will call you for payment within 24-48 hours if you don’t call us first.
Meeting Competitors’ Prices
We will often try to meet or even beat a competitors price. Just enter a case by clicking below to give us the details and we’ll let you know what we can do.